Customer & Product Support CUSTOMER 1 FIRST The Fleet Services Department offers Fleet Analysis structured to provide comprehensive support for all your in-plant material handling assets. Our Customer & Product Support Team is your single source to keep your fleet operating at peak efficiency. From customized maintenance programs, all-makes parts support, on-site tire replacement service, operator & safety training, experienced and technical field support, to a total outsourced management program we have you covered. Administrative Support Our dedicated and experienced employees at our locations throughout the Northeast & Midwest relentlessly pursue your satisfaction each and every day, earning the right to call you our customer. By offering professional training at every level, our employees are empowered to provide quality products, services, and solutions for the most simple or demanding application. Planned Maintenance Programs To help maintain productivity and optimum uptime, our service departments offer many different maintenance plans. These can accommodate low usage one-shift operations, to high usage, multiple shift and/or multiple locations. These customized packages allow you to concentrate on your core business, knowing your equipment will perform for you when you need it. • Lower Usage Applications Scheduled Maintenance Plan Flat Rate or Time & Materials • Moderate Usage Applications Scheduled Maintenance Plan Flat Rate or Time & Materials Focuses on Uptime and Unit Productivity • Multi-Shift or High Usage Applications Scheduled Maintenance Program Guaranteed Maintenance or Lease with Maintenance Fixed Monthly Maintenance Budgeting, up to 72 months • Organizations with Larger Fleets, High Usage, Multiple Shifts, and/or Multiple Locations Fleet Management Plan Consolidated Monthly Invoices Planned Fleet Analysis Meetings mh.altg.com 83