PAGE 12 Information Technology WINDOWS 11 UPGRADE 2025 YTD IT SUPPORT HELP DESK Tickets Opened: 2,299 Tickets Closed: 2,241 2025 YTD ERP SUPPORT HELP DESK Tickets Opened: 5,724 26% fewer than 2024 Tickets Closed: 5,712 Average Response Time: 57m 55s Average Resolution Time: 10h 23m 25s Satisfaction Rating: 99.3% SINGLE PART NUMBER PROJECT ERP SYSTEM: ERP Tips & Tricks can be found on the Alta Intranet, if you need help with the following: Re-enable search bar Bookmark sessions Recently used tiles Restart ERP from options Filters Using filters How to clear all filters How to use public filters Close all sessions How to change passwords Keyboard shortcuts How to clear cache and cookies When to clear cache and cookies How to search within a sub session Export to excel function With Windows 10 reaching end-of-life in October 2025, we are actively upgrading the organization to Windows 11 and working to complete the process as quickly as possible. This transition keeps us security compliant, fully supported, and positioned to benefit from enhanced performance and productivity features. Windows 11 has been live in our environment for more than three years and thoroughly tested across departments. Our Technician Support teams have also validated compatibility with all major OEM software, ensuring a smooth experience. You’ll continue to receive updates with details on progress, timing, and available support. Please note that all Hyster-Yale parts are now been moved to the HYG Suffix as part of the Single Part Number initiative by Hyster Yale. We are halfway through the project. Parts which are moved to HYG, which were previously HYS or YAL, are blocked from further transactions. If you have any questions or urgent concerns, please reach out to the support team. GINOP (DIS QUANTUM) & SILK ERP SUPPORT ERP Support will be handling Ginop (DIS) (DIS Quantum) & Silk related support going ahead. Please email [email protected] for user creation & issues related to Ginop (DIS Quantum) & Silk.