PAGE 13 Information Technology INFASTRUCTURE IT INTEGRATIONS YTD: General IT issues and requests: [email protected] ERP issues and requests: [email protected] IT security concerns or requests/report suspicious emails: [email protected] Tech Tool, CE technician software related issues: [email protected] PC Service Tool, MH technician software related issues: [email protected] Dayforce issues, HR requests: [email protected] Concur issues: [email protected] We are thrilled to announce an enhancement to our phone system, the culmination of diligent efforts focused entirely on elevating our customer experience! We have been working behind the scenes to upgrade the audio quality of the phone system, specifically aiming for a clearer auto attendant experience. A LOOK INSIDE OUR LATEST PHISHING CAMPAIGN: SUPPORT CONTACTS CEQ (Now a part of Alta Ca) Successfully setup a brand new location as a part of CEQ's migration into Alta’s IT infrastructure: Quebec City, QC Migrated 34 employees to Alta systems, streamlining operations and improving productivity across these locations. IT INNOVATION PROJECTS Launch of Alta's AI Steering Committee We have brought together leaders from across the business to shape a responsible, strategic approach to artificial intelligence. The committee’s goal is to align AI initiatives with Alta’s core values and business strategy, focusing first on improving internal operations and empowering our people. The good news is that this vital improvement has already been rolled out to most of our branches. This means that when customers call into Alta, they'll immediately notice the difference: a richer, clearer audio prompt. This enhancement is designed to create a tangibly better customer experience, ensuring that every interaction starts with superior clarity and professionalism. We believe this crucial upgrade will not only streamline communications but also reinforce our commitment to providing exceptional service. Do you recognize the sender? Is the domain slightly off? (@ailtg.com vs. @altg.com) Are there attachments you weren’t expecting? Urgent or threatening language Any email asking for passwords, login credentials, or financial info is suspicious. Poor grammar, awkward phrasing, or inconsistent formatting Things to look for: Staying vigilant against phishing and email-based threats is a critical part of our overall security strategy. As part of our ongoing efforts to strengthen our security culture, we encourage all team members to IT SECURITY IS A TEAM SPORT!! stay informed and remain attentive to the awareness content being shared. Staying engaged helps ensure we are all better prepared to recognize and respond to potential threats. We are already seeing measurable improvements in our phishing simulation scores, a strong sign that our collective efforts are making a real impact.